FAQ

We specialize in custom printing for individuals and startups, including business cards, flyers, posters, banners, stickers, and more. Our services are tailored to help small businesses and personal projects stand out.

We are located at Midways Mall. You can visit us in-store or contact us online for assistance.

You can email us at hello@print-shop.co.za or call our customer care line. Our team is available to assist with inquiries about orders, products, and services.

Yes, delivery is available for an additional fee based on location. You can also collect your order from our store.

We accept Cash, EFT, and Card payments. A 50% deposit is required to secure your order, with the remaining balance due upon completion.

We require vector files (.AI, .EPS, .PDF) or high-resolution images (300 DPI or higher). If your files don’t meet these standards, our design team can assist for an additional fee.

No, changes cannot be made after the design proof is approved. Please ensure you thoroughly review all details before signing off.

Yes, we provide design assistance to help create or refine your artwork. Additional fees may apply, depending on the complexity of your request.

We will send you a digital proof of your design. You must carefully review and approve all aspects, including layout, text, colours, and spelling. Production begins only after we receive your signed approval.

We strive to match colours to Pantone or swatches provided as closely as possible. However, due to printing process limitations, we cannot guarantee a 100% colour match.

Standard orders take 2–4 business days to complete after proof approval and deposit payment. Rush services may be available for an additional fee.

Orders can only be canceled if production has not started. Once production begins, cancellations are not allowed. Refunds for canceled orders may be subject to processing fees.

Production begins one business day after receiving the 50% deposit and signed proof approval. This secures your place in the production schedule.

For bulk orders exceeding standard quantities, please contact our parent company, Izipho Gifts & Promotions, for specialized pricing and services.

Delivery timelines depend on the production schedule and location. Contact us to discuss your requirements, and we’ll do our best to accommodate.

All sales are final due to the custom nature of our products. Returns and refunds are not accepted unless the item is defective or damaged during production.

If you receive a defective or damaged product, notify us within 24 hours of receipt. We will assess the issue, and if it’s due to a production fault, we will arrange for a replacement or store credit.

Refunds for canceled orders are available only if production has not started and are subject to processing fees.

If the reported damage or misprint affects less than 1% of the total order, we will issue a credit rather than a reprint.

Shortages or errors reported within the prescribed time frame will be assessed. If we confirm a production issue, we will address it promptly.

Yes, a one-time setup or digitizing fee is required for custom designs. This fee covers the preparation of your artwork for production and will not apply to repeat orders using the same design.

We require vector files or high-resolution images (300 DPI or higher). If your file does not meet these standards, we can assist with formatting for an additional fee.

We are not responsible for print quality issues caused by low-resolution or unsuitable files provided by the customer. Ensure your files meet our specifications to avoid problems.

Yes, you will receive a digital proof of your order. Production starts only after you review and approve the proof.

Changes can be made before proof approval. After approval, changes are not allowed, as production begins immediately.

We value your feedback. Email us at hello@print-shop.co.za to share your thoughts or report any issues. We strive to resolve concerns promptly.

Contact our customer care team immediately to report any issues. We will work with you to resolve concerns within the scope of our policies.

Yes, we’re happy to guide first-time clients through the ordering process, including artwork preparation, product selection, and proof approval.

Yes, care instructions are included for products that require specific handling to maintain quality and longevity.

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